Overview
FactoryFinder AI provides a website, Chrome extension, and backend services for ecommerce sourcing workflows, including supplier chat translation, product and supplier page analysis, quote extraction, and factory discovery features.
We process only the information needed to provide and improve these sourcing features, operate subscriptions, prevent abuse, and support users.
Data We Process
Depending on which features you use, FactoryFinder AI may process:
- Account information, such as your email address, plan, subscription status, and support messages.
- Billing identifiers, such as Stripe customer and subscription IDs. Payment card details are handled by Stripe, not by FactoryFinder AI.
- Extension settings, access tokens, and usage quota information.
- Website or page content you ask the extension to analyze or translate, such as supplier messages, product listing text, marketplace page text, URLs, page titles, quote details, possible factory names, contact details, and similar-product clues.
- Usage records needed for quota and abuse prevention, such as translated character counts, language pair, feature surface, timestamps, and plan usage.
- Technical information, such as IP address, browser type, device information, logs, and error reports generated when using the website or backend.
Word hover tooltips in the extension use a bundled local dictionary. Those local tooltip lookups do not call our backend or a translation provider.
How We Use Data
We use data to:
- Provide translation, sourcing research, supplier analysis, and quote-management features.
- Authenticate users and manage subscriptions, plans, and quota limits.
- Process payments and billing through Stripe.
- Operate, secure, debug, and improve the product.
- Respond to support requests and product inquiries.
- Comply with legal obligations and enforce our terms.
Chrome Web Store Limited Use Disclosure
FactoryFinder AI's use and transfer of information received from Chrome extension users is limited to providing or improving the extension's single purpose: ecommerce sourcing assistance, supplier communication, product research, quote extraction, and related account/billing functions.
We do not sell extension user data. We do not use extension user data for advertising profiles. We do not transfer extension user data except when necessary to provide the product, comply with law, protect security, or complete a merger, acquisition, or sale of assets.
Your Choices
- You can disable extension features such as page translation, chat translation, saved chats, and word tooltips in the extension settings.
- You can clear locally saved supplier conversations from the extension popup.
- You can request account deletion, billing help, or data-access support by contacting us.
- You can manage or cancel subscriptions through the Stripe billing portal when available.
Security And Retention
We use reasonable technical and organizational measures to protect data, including HTTPS for production backend transmission, token-based authentication, and limited retention for operational records.
We retain account, billing, usage, and support records for as long as needed to provide the service, meet legal requirements, prevent abuse, resolve disputes, and enforce agreements. Locally saved extension data remains in your browser unless you clear it or uninstall the extension.
Children
FactoryFinder AI is intended for business users and is not directed to children under 13.
Changes
We may update this policy as the product changes. If we make material changes, we will update the effective date and provide notice where appropriate.
Contact
For privacy questions or requests, contact factoryfinderai@gmail.com.